All posts by Sharon Boyes-Schiller

Being effective from a distance

One of my challenges is that with limited mobility, my preference is not to have to travel to clients continuously.  I prefer to work from the dining room table on my iPad Pro or MacBook using 21st century technology to be in touch directly with the clients.  Email can be useful.  Skype has been around a long time but is still a very useful tool – but I have found GoToMeeting has become my best friend as the ability to share, brainstorm, drive another computer from a distance, all have made it much easier to seem like I am sitting next to someone when I am actually 2500 kilometres away.

However, my latest interest has been creating screen capture videos with Camtasia – it allows me to work through something in advance, create a professional looking video with everything included, and then enable clients to view it; when teamed with a presentation and a telephone conversation, and if it is about software, a practical exercise – you complete that old chestnut of “tell them, tell them again, then tell them again.”  But more importantly, you are providing more than one route to learning.

In addition to communication from a distance, huge advances have been made in being able to work collaboratively and share documents – making keeping everyone up-to-date so much easier than 5, 10 or 20 years ago, and connecting people across continents.

It is probably everyone’s dream to work from their garden – I haven’t quite managed that because background noise is an enemy to conference calls – however with today’s tools I am convinced it is possible to be just as effective from a distance in transforming a company as sitting next to them or across the table.

Never Give Up

My motto is “Never Give Up! “.   Possibly I need to translate that into Latin to make it sound more poetic.  “Non Deficere! 

Why the tulip field?? Not because it is Spring and they are truly beautiful – but because of the wonderful low Dutch sky. Because when you look out at the sky, the possibilities are limitless, they are endless. And that is what my life is about – and my consulting work is about – the multitude of options we all have every day. Even when it doesn’t seem like it.

The reason I am posting “Never Give Up” is that precisely 5 years ago today I returned to Holland after six months in Houston.  I had been taking care of my brother during his battle with stage 4 metastatic melanoma.  He lost his fight with cancer at the age of 51 and I returned broken-hearted to Holland, bruised from the 24 x 7 needs of a terminal patient and the emotions that go with those final weeks and days when you know there is no more chance of improvement, that the options are very limited.

When I landed, I had thought life would go back to what it had been before I had taken a pause to care for my brother. That wasn’t to be, and this date five years ago was the beginning of a completely different part of my life than what had gone before.

I didn’t return to the position I had left, what I thought was a leave of absence was permanent; I had to give up my beloved flat in London; I found trying to find consulting work in my mid-50’s from Holland harder than it had been before, especially as I was now based outside the UK; and I wasn’t the same resilient person I had been.  I was feeling the stress and strain of losing my brother and my financial security.

I spent the next three years struggling to find contracting work, looked sideways for a while to find a senior role in Holland, lost three times at the final hurdle to Dutch men in their ’40s — and realised that because of the earlier choices I had made in regards to where I lived and working for myself — my life was going to keep being a challenge.  I honestly came close to giving up, putting my company into insolvency, filing for personal bankruptcy  and spiralling into the depths.

Thankfully though, I have good friends who helped me find a few small pieces of consulting work, so I could pay that month’s mortgage, then the next and gradually I got back to full strength (after being beset by a broken hip for a bit) and right up until today, I just doggedly keep at it, looking for the next contract, completing it and then finding the next one. I pay the mortgage every month. Yes, I have racked up some debts along the way, but I keep at it, month after month. And I promised myself, I would never give up trying.

I believe this story has a business parallel.  I spend my time consulting often with companies beset by significant challenges. I am able to take the same approach – never give up – and help to transform them into better companies by recognising the options that they still have open to them.  They may still struggle month to month, but they also keep going, just like I have.  And looking for the next opportunity.  Persistence is the key to success.

Slowly but surely

Currently working with a client on improving warehouse effectiveness and increasing the efficiency of a recent SAP Business One implementation.  Feels great to be working in a warehousing and logistics environment after medical breaks over the last years.

I am strongly reminded of the fact that process is more about conteXt than conteNt.  The how and why is often far more important than the what and when of the AS-IS process, especially when looking to improve processes to create a more sensible workflow.  Many things are done “because” they are done that way, not because there is a present critical rationale for it.  When questioning about the “why” in three tiers  – in other words, asking the “why” question three successive times – you often uncover the fact that the process is not really critical any longer and can either be changed to be more efficient, or in some cases no longer done at all, simply discarded from the processing leaving a more streamlined approach.

Process design is the creative side of this – whereas process analysis is the critical thinking – both are needed to make an opptimum workflow, the TO-BE of the future.  Good fun!

Stay tuned to hear about our Warehouse Management System implementation.  We are going to make this a totally rocking warehouse!


Twenty years of IT design, bridging the gap between management, users and developments – working with various methods to capture needs, requirements and issues – led to the development of TEaMS in 2004, a workshop and process modeling approach to quickly and effectively get from As-Is to To-Be!

TEaMS can be used for any sort of change required. It works by involving all the stakeholders and participants in a set of workshops designed to find and fulfill what is needed.

TEaMS is Teams Evolving and Making Solutions. We look at change as an evolutionary process – you have to start where you are today. But you will get where you are going if you use this or a similar process to create the changes needed.

The method we use allows us to envision the output required, define the future process, understand the inputs needed, select the right tools for the job and then – work with the team to get it done!

We have a very large assortment of tools to use in this work. Unlike the man for whom all problems look like a nail because the only tool he has is a hammer, we can address many different challenges with our toolkit.

Contact us for a discussion about how TEaMS can work for you!

Fix the Costs, Not the People

We don’t focus on “down-sizing”, we believe that our clients need to continue to service their existing client base and be positioned for future growth. We understand that you need to reduce your cost base, not your business! Our business growth coaching models help you to increase the top-line as well as the bottom-line, and improve profitability by reviewing in-depth your own tailored business processes and focussing on small achievable improvements in processes that are executed over and over again. Tiny changes executed thousands of times realise real savings. Most commonly-executed processes haven’t had a thorough review in the past six months, and a nuts-and-bolts walkthrough leading to detailed business modelling can identify the small changes that can mean large changes in your cost base.

In this environment, there is currently an extraordinary focus on cost-cutting as the way to profitability and many companies take the easy approach of reducing staff first; though cost reduction must form an element of any profitability improvement plan, we work with our clients to minimise the impact of change on existing employees and clients. We look for a balance between growth and cost reduction which maximises the opportunities for increased productivity positioning the company to achieve more business and revenue, and reducing or eliminating activities costing the business lost revenue opportunity. Simply said, we try to cut costs, not people.

We believe strongly that every employee wants to add to the success of her organisation and finding the best way to do that can often be found at the “coal-face”. Our TEaMS methodology lets your employees find their voice in helping your organisation to weather this economic climate and come out stronger, more resilient and with much better processes in place to service your current and future clients.

So that you have the capacity to scale up and take on more business!

About Us


We are niche boutique consultancy focussing on profitability improvement.   We have been in the consulting business since 2004 and how we serve our customers has changed over the years – which is why we are completely redesigning our web interface.  Moving away from static content and towards an interactive exchange with clients and thought influencers.

Most of our current clients are SME companies in the healthcare , software, technology or logistics arena; they are looking to change their business, either through entering a new geography or adding a new product or possibly streamlining their operations.   They may be looking for investors or looking for an exit or simply looking to grow their business.

What do you need us to do for you??

The SkyScape Solution strengths:

  • Analysing the needs of a company and finding the right solution to meet those needs, then driving the implementation of that solution, measuring its success and ensuring it works as expected.
  • Working as a TEaM with the existing management and staff and enabling the best use of their knowledge mixed with the expertise brought from SkyScape to create the TO-BE vision.
  • Using technology and keeping current with all the latest software, trends and devices enables the fullest range of choices for tools to use to make the business efficient and effective.